Our courses run throughout the year, with regular breaks in line with school holidays, bank holidays, Easter and Christmas (unless otherwise stated in our published term dates).
In order to operate as efficiently as possible, we use an automatic rebooking system. This means that, unless you inform us that you either wish to change venue, day or time, or alternatively that you wish to stop altogether, we will automatically book you onto the next course. If you do not wish to be automatically re-booked for each new term it is vital that you inform the office by the stated deadline. You can do this by email, phone or post. If you have not contacted us by the deadline your place will be automatically rebooked and the refunds policy referred to below will apply. You will not be automatically rebooked if your current class time and venue need to change for any reason and/or you have informed us before the deadline date that you do not wish to rebook.
Around the mid-point of each term we send you details of the following term. This will detail the dates of the next course and the date upon which automatic rebooking will take place. On this date, we will use the card details you have logged with us to debit the money due. We do not send confirmation letters, but you are always welcome to phone us at the office should you be unsure of any details. Your statutory rights are not affected.
Changing class times and venues
As time progresses you may find your class size reducing (as parents return to work etc). Once a class has become too small to function properly we will need to merge it with another. We try to keep class times as similar as possible but unfortunately cannot always guarantee this. This will happen at the rebooking but we will endeavour to give you as much notice as possible.
Should you need to swap pools we’ll do our utmost to accommodate you, but unfortunately cannot guarantee it. Please note that you will need to have completed your current course before moving on.
Your credit/debit card details are stored on a secure online payments system and we will debit the card when necessary, i.e. re-booking, photo shoots, Swim Kits, baby wet suits, etc.
Whenever you are issued with a new card, or if you wish to change your card details for whatever reason, please telephone the office. When you eventually leave us, your card details will be erased from our system.
If the course is being paid for by someone other than yourself, you are responsible for informing that person of our payment policies, deadlines etc., and relaying any communication with regard to rebooking or payments of any sort.
If you are paying for the course by cheque (or wish to do so in the future) this needs to be with us by the automatic rebooking deadline date stated in your newsletter in order to secure your place.
Refunds and cancellations
Water Babies is under no obligation to refund or transfer your money in the event that you are unable to attend part of or the entire course. We regret that we are unable to offer an alternative for missed lessons. Unfortunately, what seems like one simple request is an impractically huge administrative task when spread across hundreds of clients.
In the instance that a pool cannot be used in the short term, we will endeavour, where possible, to re-schedule your lesson. In this instance Water Babies is not responsible for any travel expenses incurred. In the event of us having to cancel a lesson we will issue a credit against your next term’s fees, credit your card or issue a cheque within 5 working days of the end of the term. It is a Water Babies policy that you should never have to chase a refund. If a credit is applied on a card transaction, normal banking procedures are for that credit to appear in your account after 3 working days.
Where a pool is not available on a longer term basis (in excess of one week), on public health or other grounds outside our control (not including operational issues with the pool), then we cannot be responsible for providing any further lessons to you during that time.
If this occurs, and in the event that it is not possible to reschedule the classes, we will use our best endeavours to either refund the unused balance of your course fees or to recompense you in services or refunds in a future cycle.
If you are an existing client and you cancel a booking for the next course at any time after the automatic rebooking date has passed and prior to the course commencing, we will issue a refund minus a £30 administration charge. If the term has started, Water Babies is under no obligation to refund any part of the course fee.
If you are a first time client and you cancel at any time prior to 14 days before the course begins we will refund your money. Should you cancel within 14 days prior to the commencement date (up to 5.30pm the evening before) we will issue a refund minus a £30 administration charge.
Once a course has started, we regret that we cannot issue refunds or credits.
Water Babies is under no obligation to refund lessons that may be missed due to local adverse weather when the venue and environs are safe and accessible and lessons are held. We regret that we are unable to offer automatic refunding or rescheduling of lessons in the event of adverse conditions local to yourselves preventing you from attending a scheduled class.
Video and photography
Whilst the family atmosphere we encourage means that parents, grandparents and friends should feel very comfortable taking photographs or video footage, we would ask that everyone remains sensitive to the feelings of others and always stops filming should they be asked to do so. We must also adhere to pool rules at individual venues, some of which do not permit the use of such equipment. If this is the case with your pool, we will have informed you separately and ask that you respect their policy. In all instances the decision of Water Babies’ staff is final.
No underwater cameras or underwater recording equipment of any description maybe used during a Water Babies lesson.
Water Babies expressly forbids the right to reproduce any part of our lessons in any form (e.g. on the internet, DVDs, photographs etc).
Anyone suspected of continually filming or photographing the lessons for any purpose of publication will be asked to stop filming and leave the course.
All Water Babies photography, logos and illustrations are the copyright of Water Babies. Any scanning or reproduction of any of the above without our written agreement will be regarded as being in breach of our copyright and dealt with accordingly.
Water Babies reserves the right to use our underwater photographs for publicity purposes. However, in each instance we will endeavour to inform you first.
Water Babies cannot be held liable for the actions of third parties and, therefore, excludes to the fullest extent possible by law, any liability arising from a breach of this section headed “Video and Photography” by any party.
Valuables and jewellery
All property left in changing rooms or on poolside and all property (including prams) left in entrance halls or outside, is left at your own risk. Water Babies cannot accept any responsibility for the loss or damage of any personal possessions. Please remove all jewellery (except wedding rings) before entering the water.
You will be asked for any existing medical conditions for either yourself, another carer who may swim in the lessons or the baby booked into the lessons at the end of these Terms and Conditions. You agree to inform Water Babies of any changes, including pregnancy, as soon as you are aware of them. All information will be kept strictly confidential.
Should your child or the adult taking your child into the water have, or develop, any known or suspected medical condition, you must please consult your doctor before bringing them swimming and inform your Water Babies office either via the bottom section of this form or (if at a later date) in writing via email or post. All information received is treated in confidence and with sensitivity.
Never bring your child swimming if they have any illness such as an ear infection, diarrhoea, chicken pox, impetigo, conjunctivitis or a bad cold. Please wait until your doctor has given the all-clear before returning to classes.
In the instance of sickness and diarrhoea your child must have been clear of all symptoms for at least 48 hours before attending a lesson.
Nappies and changing your baby
Without exception, all babies/toddlers, regardless of age or whether they are potty trained, must wear our double nappy system: either reusable cotton nappy or a disposable paper swim nappy with a Happy Nappy on top. Water Babies reserves the right to refuse entry to any child who is not suitably attired.
Babies wearing Splash About Snugs, Happy Nappy costumes and any other attire must still wear a Happy Nappy and under-nappy.
Always change your baby on the floor using a suitable changing mat. Do not use any raised areas such as benches, trolleys or tables. This is to prevent babies from rolling onto the floor from high surfaces which can easily happen and is extremely distressing for all concerned.
Please take all your used nappies away with you unless a clearly marked bin has been provided. Never leave nappies in an open bin (including those within the venue grounds).
Withdrawal of service
Water Babies may at its own discretion refuse entry to a client to its courses if it is felt that the client’s behaviour is unreasonable.
Pool/poolside health and safety
No outer footwear or prams should be taken onto poolside or into changing rooms. Please use blue overshoes (if available) or go barefoot if you prefer.
Please always endeavour to shower both yourself and your child before entering the water. Removing body lotions, perfumes etc. before swimming contributes significantly to maintaining water quality.
Whilst you are waiting for your class, please keep poolside noise down to a minimum so that all lessons can take place in a calm and peaceful atmosphere. Do not enter the pool until the current class has finished; please always wait to be invited to do so by your teacher.
You are responsible for the safe supervision of any children you bring at all times: on poolside, in the changing rooms and on the pool premises. They should always be under the direct supervision of an adult who is not taking part in the lesson and never be left unattended. Children running on wet surfaces can very easily slip and hurt themselves. Water Babies reserves the right to ask anyone to leave the poolside at any time.
Local age restrictions for spectators may apply and you will be informed of these when booking on.
Unfortunately we can only accommodate one adult in the pool at a time with each child who must be either the child's parent or designated carer and over 16 years of age. However, we are happy for other members of your family, friends, or child minders to bring your child to classes. Anyone new to the class must let the instructor know at the beginning of the session, including any health issues, so they can provide the extra help and advice that will be needed.
Should a lesson already in progress or about to start and have to be cleared for any reason then Water Babies is under no obligation to refund the lesson or part thereof.
From the start of the second course we teach you a number of techniques that enable you, should you so wish, to enjoy the experience of watching your child swim underwater. Eye infections such as conjunctivitis can be very easily transferred, so we strongly advise that you bring your own goggles. Ideally these should have transparent, non-tinted lenses so the babies can see everyone’s eyes and will therefore be less likely to become upset when goggles are used for the first few times. Water Babies can loan goggles at the pool side but are not responsible for any resulting health issues.
Whilst it is our policy that we endeavour to ensure you always have the same teacher, we cannot guarantee this as teachers fall ill, leave etc. Also, due to the extremely thorough nature of our training, we may occasionally need to have a new instructor teaching your class. They are always fully trained at this point, but need to teach a series of ‘live classes’ in order to complete their assessment process. Unfortunately we cannot give advance warning when this may happen and, whilst we always try to limit it, it is a necessary part of our commitment to quality.
Exclusion of liability
In the absence of any proven negligence, lack of due diligence or breach of duty by the instructor(s), Water Babies Ltd., its franchisees or employees, the participation of you, your spouse/partner, child or those in whose care you have placed your child for the purpose of attending or observing Water Babies swimming sessions is done so entirely at your and their own risk.
Changes to terms and conditions
From time to time we may update these terms by sending you either an updated version or notification of minor changes. You are free to not accept these changes but we would ask you to notify us in writing of your non acceptance within 14 days of your receipt, failing which we will be entitled to treat our agreement with you as being subject to the updated version.